IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT … categories assigned, correct status is applied, and priority is clear. Where a new Problem is identified; a Problem ticket is opened and communicated to IT so the team ensure related IT Cases are linked and the root cause is investigated with aim of finding a viable workaround and … possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support Specialist/Lead during absences. Qualifications & Experience More ❯
PLEASE NOTE EXPERIENCE WORKING IN A LAW FIRM IS ESSENTIAL* IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st/2nd Line Support Analyst to join our London based … global law firm on a permanent basis. IT Service Desk Analyst/1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. … The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st/2nd Line Support Analyst Key More ❯
in the insurance technology space. Role Purpose: This role is responsible for the coordination, control and administration of change and transition activities within the IT function. You will ensure all Requests for Change (RFCs) are assessed, documented, authorised and delivered in accordance with defined processes, with all transition-related … Responsibilities: Manage the lifecycle of RFCs, ensuring all entries in the Change Management System are complete, accurate, and appropriately authorised. Engage with business and IT stakeholders to understand change drivers, assess impacts, risks, and feasibility, and secure buy-in for planned changes. Provide clear, consistent communication throughout the change … completed before go-live. Promote a risk-aware, compliance-focused culture aligned with regulatory and operational best practice. Required Experience & Qualifications: Demonstrable experience in IT change and service transition, ideally within a regulated environment such as insurance or financial services. Understanding of ITIL principles with certification in ITIL v3 More ❯
