2 of 2 Part-Time ITSM Jobs in London

procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions. Proactively seeking More ❯

a collaborative environment. Key Responsibilities Provide 2nd line support for compliance-specific applications, ensuring smooth operation and timely issue resolution. Manage incidents and service requests using ServiceNow or similar ITSM tools. Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations including user access, permissions, and reference data. Raise and manage support cases with third-party vendors. Collaborate … complex spreadsheets and genuinely enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a strong bonus. SQL knowledge is useful for troubleshooting and data analysis. Strong communication skills, a friendly and engaging personality, and a collaborative mindset. This role suits a More ❯