London, Candlewick, United Kingdom Hybrid / WFH Options
Trust Payments
follow-up actions - Ensure timely investigation of suspicious activity reports (SARs) and communication with the National Crime Agency (NCA) - Oversee client due diligence during onboarding and ensure compliance with AML/CTF regulations - Assist in AML monitoring programs and ensure that weaknesses or compliance issues are flagged and addressed - Help More ❯
Responsibilities: Client Engagement Serve as the primary point of contact for a portfolio of clients. Build strong, long-term relationships Proactively guide customers through onboarding, adoption, and ongoing usage of the platform. Technical Support & Implementation Assist with platform configuration and implementation tailored to client needs. Diagnose and resolve technical issues … engagement metrics to identify risks and opportunities. Provide regular client health reports and strategic recommendations. Cross-Functional Collaboration Partner with Sales for smooth customer onboarding and renewals. Share product feedback and suggestions with internal stakeholders to enhance service delivery. Qualifications & Experience Degree in Engineering, Computer Science, or a related technical More ❯
