Lead Service Designer
South East London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Greater London Authority
Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in harmony with a shared mission to make all products and services as inclusive … and user-centric as possible. About the role This is a leadership role within the User Centred Design team, in the GLAs Digital Experience Unit. Youll lead the DEUs Service Design team, setting the direction, guiding teams and championing the role of service design across the organisation, ensuring users can complete their goals and that our digital services … both digital and offline channels, within the GLA or GLA group. You will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services and products and supporting their implementation What your day will look like You will be leading More ❯
Employment Type: Permanent, Part Time
Salary: £65,000
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