Cisco Customer Success Practice Lead (1 Braham Street, London, United Kingdom) (London)
London, UK
BT Group
Manchester Why this job matters BT is launching a new Cisco Customer Success team to support achievement of the highest partnership status with Cisco, one of BTs tier 1 strategic partners. This team will drive customer loyalty, renewals, and growth by optimising every stage of the customer journey. As Cisco Customer Success Practice Lead, youll define the strategy, build … Cisco Customer Success team sales targets and key performance metrics at team and colleague level. Building trusted, executive-level relationships with customers to understand and qualify their needs and strategic priorities. Collaborating across teams to build and maintain a strong pipeline of qualified opportunities. Overseeing the full customer lifecycle from onboarding through value realisation, adoption, renewal and growth phases. … Proactively managing renewal risks with clear action plans and coordinating with renewal and sales teams. The skills youll need Relationship Building Strategic Planning Communication Solution Selling Inclusive Leadership What you'll bring Proven leadership skills with the ability to coach, inspire, and drive teams to exceed ambitious targets. Exceptional stakeholder management and experience navigating complex, matrixed environments to More ❯
Employment Type: Part-time
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