2 of 2 Part-Time Microsoft 365 Jobs in Manchester

Skills & Experience Required: Essential Proficiency with desktop and mobile operating systems (Windows, Mac/OSX, iOS, Android). Familiarity with key applications such as Office 365, Outlook, Teams, etc. Excellent verbal and written communication skills. Exceptional customer service and interpersonal abilities. Commitment to maintaining technical competence in relevant IT areas. This is a Monday to Friday role 10am More ❯

1st and 2nd line support across Windows, Mac/OSX , and mobile platforms ( iOS/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration … Consistent service quality across diverse technologies and end-user environments. What You’ll Bring: Essential Skills Solid experience supporting Windows, Mac, iOS, and Android platforms. Strong grasp of Office 365 , Teams , and business-critical applications. Excellent communication skills – both technical and user-facing. A proactive, customer-first mindset with great interpersonal skills. Technical Knowledge Advanced troubleshooting skills (hardware …/software, remote tools like TeamViewer, RDP). Familiarity with Microsoft Intune and endpoint management tools. Understanding of networking basics (TCP/IP, DNS, DHCP) and cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or More ❯