1 of 1 Part-Time Support Engineer Jobs in Manchester

Role: Service Desk Engineer Location: Manchester Salary: 25,000 30,000 Working Model: Onsite initially, transitioning to a hybrid model MUST have MSP experience Overview The Service Desk Engineer will work directly with end users, managing incidents and requests from receipt to resolution while ensuring service level targets are met and customer satisfaction is maintained. Youll handle tickets … variety of technologies and client environments. Its an excellent opportunity to grow your technical skills through hands-on experience and professional development. Were seeking a knowledgeable, experienced, and enthusiastic engineer with a customer-first approach to strengthen our existing team. Youll be part of a fast-paced managed service provider (MSP) environment where flexibility, reliability, and problem-solving skills … are key to success. Duties and Responsibilities Provide remote and onsite technical support to customers. Receive and log incidents and service requests into the ticketing system with accurate data entry, aiming to deliver first-time fixes where possible. Process joiner and leaver requests. Update the PSA system (Autotask) to ensure customers and colleagues have access to the latest incident More ❯