Customer Service Advisor
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Southern Communications Ltd
chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. … Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal Collaboration: Liaise with internal teams and management to share insights, customer feedback, and relevant reports. Customer Retention: Build rapport and foster long-term relationships with clients to promote loyalty and retention. Required Skills & Experience Strong verbal and written communication skills More ❯
Employment Type: Part Time
Salary: £12.21 per hour
Posted: