Service Management and Performance Specialist
Birmingham, West Midlands, United Kingdom
West Midlands Combined Authority (WMCA)
Are you passionate about driving excellence in IT Service Management? The West Midlands Combined Authority is seeking a dynamic professional to help align ICT systems and services with ITIL best practice guidelines. In this pivotal role, youll ensure that all live systems are fit for purpose, secure, and continually improving, supporting the integrity and availability that our digital infrastructure … delivering performance insights for Digital and Data, helping us maintain high standards and optimize service delivery during an exciting and busy period. If you have proven experience in Service Management and thrive in fast-paced environments, wed love to hear from you. Please note, this is a 6 month Fixed Term Contract. What you will be doing. To assist … in the effective implementation of ITIL practices that add value to Digital and Data. To assist in maintaining good IT Service Management best practice (ITIL). To ensure that all ICT processes adhere to standards, aligning with the ITIL maturity model. To assist in the updating of a Service Portfolio and Service Catalogue, including the continual management of More ❯
Employment Type: Contract, Part Time
Salary: £35,000
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