architecture in clear business terms to stakeholders. Advise staff and users on digital tools and ensure compliance with technical standards. Document key team processes and promote a culture of continuous improvement. Contribute to and enforce technical standards across user groups. Build partnerships with internal teams and external organisations to support strategic goals. Present reports and updates to project, architectural More ❯
consistently high-quality experience across all our funded programmes, and that we meet national expectations around compliance, performance and risk management. From audit and complaints to strategic partnerships and continuousimprovement, youll take a proactive approach to quality, helping us deliver on our single settlement commitments and achieve meaningful outcomes for our region. What you will be … doing. Leading the monitoring and assurance of quality across all ESHC programme activity. Designing, implementing, and embedding processes to support continuous improvement. Overseeing customer complaints and whistleblowing procedures to ensure timely, appropriate resolution. Managing a small quality and audit team to coordinate audits and support partners. Engaging with national government, mayoral combined authorities and oversight bodies such as Ofsted … delivery risk in government or devolved programmes. A strategic mindset, capable of aligning policy, delivery and stakeholder need. Strong analytical and process design skills, with a keen eye for continuous improvement. Excellent communication and influencing skills, with the ability to build effective relationships across all levels including national government and external regulators. Experience managing teams and supporting colleagues through More ❯
say to local people through democratically accountable bodies like WMRE and WMCA. This is a vital role for WMRE as you will be at the heart of helping drive continuousimprovement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it … to obtain, analyse and report on rail network reliability, punctuality and customer service delivery. Work with train companies and Network Rail to design and implement a collaborative performance improvement approach. Represent rail at Transport for West Midlands multi-modal operational forums. Act as the focal point for train service performance and customer service delivery within the WMRE team … Lead and deliver performance improvement projects in partnership with the rail industry. Maintain the integrity of the rail performance and customer delivery data held by WMRE and TfWM. Represent WMRE/TfWM at the West Midlands Grand Railway Collaboration Performance Taskforce Whats essential Self-motivated with an ability to work flexibly. An in-depth knowledge of railway operations More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Yusen logistics
to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company, were dedicated to a culture of continuousimprovement, ensuring everyone who works with us is committed, connected and creative in making us the worlds preferred choice. We are looking for a Systems Support Co More ❯
and national programmes such as the?Apprenticeship Levy?and?Lifelong Learning Entitlement. Evaluate and report on programme impact, value for money, and outcomes, ensuring alignment with strategic priorities and continuous improvement. Whats Essential. Youll be a confident and collaborative leader with a strong track record in skills policy, programme design, and employer-led delivery. Youll bring both strategic insight More ❯