1 of 1 Part-Time Customer Retention Jobs in the Midlands

Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Customer Service Agent to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional … service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and … phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal More ❯