5 of 5 Part-Time Customer Service Jobs in the Midlands

Part Time Customer Service Advisor Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Customer Service Advisor to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a … critical role in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line … technical support for broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure More ❯

Hybrid/Remote Working available Salary £26,255 pro rata rising to £27,255 pro rata after probation We are seeking a Polish Speaking Technical Support Agent with exceptional customer service skills for our award-winning client in Newark. This is part time, permanent role and will suit somebody has a flexible attitude to working, an understanding of … of the Polish Speaking Technical Support Agent you will receive many benefits including: Birthday off 28 days of holiday increasing up to 5 more with each year of the service Holiday buy/sell scheme (up to 3 days) Sick pay - increasing with the length of service Paid volunteer day Employee Assistance Program Hybrid working/remote working … after probation £1,000 Salary Increase when passed 6 month probation THE ROLE As a Polish Speaking Technical Support Agent you will provide excellent levels of customer service and support, duties include: Offering technical support in both Polish and English Using CRM and other systems to log incidents Providing solutions to technical faults Escalating technical queries when required More ❯

The West Midlands Combined Authority are now seeking a Service Desk Analyst to join their dynamic Digital and Data team, for 12 months. In this post, you will contribute to the delivery of a Digital and Data support service to WMCA and/or Midland Metro Limited to enable the delivery of objectives to make best use of … a "one stop shop" for Digital and Data IT services. Please note, this is a 12 month fixed term contract. What you will be doing. Resolve incidents, problems or service requests that can be dealt with by 1st and 2nd line support. Assist 3rd line support teams/contractors/suppliers. Develop and maintain a strong customer service ethos. Work with other members of the MML IT team to ensure the Service Desk is resourced during operational hours (where required). Support the other members of the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using More ❯

to project, architectural, and senior management boards. Identify and communicate opportunities, risks, and recommendations to stakeholders. Implement and maintain architecture governance frameworks. What you need. A good understanding of Service Oriented Architecture with significant practical experience of service orientated design. Hold or work towards a qualification that underpin Solution Architecture (e.g. TOGAF, BCS Foundation Certificate in Architecture Concepts … industry and within a public sector authority. Analytical mindset with strong problem-solving skills. Ability to build strong working relationships with end users in exceeding their expectations with excellent customer service, communication and presentation skills. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD, with at least one day per week spent in the More ❯

vision of an accident-free world. We are currently seeking an enthusiastic and detail-oriented individual to support our e-learning function by providing an effective and efficient administration service for e-learning operations in line with established procedures. Do you have Experience of Learning Management Systems and/or Microsoft Dynamics Strong customer service skills Excellent … working arrangements, as well as 33 days of annual leave (including bank holidays) and time off during our December office shut down. Plus, additional holiday based on length of service to recognise your commitment and dedication. Employee engagement : Enjoy a range of social activities such as escape rooms, drinks and dinners in the prestigious Edgbaston Village, coffee roulette with … colleagues, a lunchtime walking group, free tickets to the Botanical gardens and employee quizzes. We also celebrate our Employee of the Month and our long service awards. General: Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging. Join our More ❯