1 of 1 Part-Time Performance Monitoring Jobs in the Midlands

portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT application support Line manage and … develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality and resilience Drive a customer-first culture in IT support, balancing user experience and operational efficiency Collaborate with digital product, project, and third-party vendor teams to resolve issues … quickly and effectively Maintain and improve service availability , performance monitoring , and incident management Lead problem resolution, root cause analysis, and proactive issue prevention across systems Partner with internal and external stakeholders to align on support strategy and SLA delivery Key Requirements: Extensive experience in Hospitality or Retail IT More ❯