1 of 1 Part-Time Customer Retention Jobs in the North West

and capabilities of the wider SEO team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal analysis, pitching new clients … project team members are regularly updated with feedback from client meetings, updated targets and KPIs, and future strategy. Early recognition of client concerns and project issues to improve retention, increase upsell opportunities and, if necessary, retain the client via another department. Continuously refine skills and knowledge through training opportunities and independent research. Collaborate effectively within the project team … Success Metrics Your performance will be evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives in a fast-paced agency environment More ❯