Help Desk Analyst
- Hiring Organisation
- Factory International
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent, Part Time
- Salary
- £26,000
core services are available, secure, and compliant. The role blends day today helpdesk service responsibilities, with administration tasks and with basic (foundational) cyber security tasks proactively improving Microsoft Secure Score, maintaining endpoint protection, and keeping devices patched in line with policy. All role activities and standards will align with … Policies (including End User Device Security) and Patching Policy. RESPONSIBILITIES; Help desk support Deliver first- and second-line support via the helpdesk, walk-ups, and remote assistance; triage, resolve, and escalate incidents and requests within agreed SLAs. Ensuring all calls are logged and tracked via the helpdesk system Ensuring ...