1 to 25 of 32 Part-Time ITIL Jobs in the North of England

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

Directory, Hyper-V, Exchange, WDS. File and folder security management. Smartphone troubleshooting. Soft Skills Required Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem-solving abilities and customer service focus. Professional telephone More ❯

experience) Microsoft Certified: Endpoint Administrator (MD-102) Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 + MS-101) Microsoft Certified: Azure Administrator or Architect ITIL® v4 Foundation or Intermediate Location & Travel This is a UK-based role with a hybrid working model : primarily remote (up to 90%) with occasional travel More ❯

line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are More ❯

Active Directory knowledge & also Azure Active Directory - proficient in User and Group Admin Tasks - Microsoft Intune - Understanding of TCP/IP Networking, DNS & DHCP. - ITIL based environment experience would be ideal. - Experience of supporting M365 Services (Teams, SharePoint and One Drive) - Outstanding Customer Service skills. - Excellent communication skills and performs More ❯

and standard software packages Collaborate with wider IT team to escalate and resolve complex issues Maintain documentation and support logs in line with ITIL standards Travel between sites as needed to support onsite users IT Service Analyst Requirements Proven second-line support experience within a multi-site environment Strong knowledge More ❯

Proficiency in ticketing tools such as ServiceNow, Jira , or Zendesk . Familiarity with knowledge management platforms and documentation best practices. Solid understanding of the ITIL framework , including incident, problem, and change management. Experience with data analysis tools such as Power BI and process mapping using Visio . Strong written communication More ❯

of Azure infrastructure as code (IaC) tools like Terraform, ARM templates, or Azure CL Strong knowledge of modern platform management practices (DevOps, Agile, SRE, ITIL). Deep experience with platform tooling — including IaC, APIs, automation, and observability frameworks. Proven ability to design, build, and scale robust platform services across complex More ❯

resolve issues in a timely and efficient manner. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Professional certifications in ITIL, Agile (e.g., Scrum Master), and Project Management (e.g., PMP) are highly desirable. Minimum of 5 years of experience in service design and transition roles, with More ❯

understanding of business processes and how they can be supported and improved by technology. Desirable Qualifications: Certifications such as CCNA, MCSE, CompTIA Security+, or ITIL are a plus. Experience with Cloud Computing platforms like AWS, Azure, or Google Cloud is highly desirable. GCSE level B+ in Mathematics & English (or equivalent More ❯

and Windows-based systems Assist in onboarding/offboarding users and managing user accounts Troubleshoot network, hardware, and software issues Maintain documentation and follow ITIL best practices Participate in ongoing improvement and upgrade projects Requirements: Proven experience in a 2nd line support or similar technical role Strong knowledge of Windows More ❯

support. • Hands-on experience with Windows 10/11, MS Office, basic networking, and service desk ticketing systems (e.g., ServiceNow, JIRA). • Knowledge of ITIL processes is a plus. • Strong problem-solving skills and customer-oriented mindset. • Good communication skills. Thanks & Regards Milan | Talent Acquisition | Europe & UK Ampstek Services Limited More ❯

management. Key Words: IT Support Analyst/IT Service Desk/Desktop Support/Microsoft 365/IT Business Services/Technical Support/ITIL Foundation/IT Systems/User Support/IT Hardware/IT Software Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We welcome More ❯

hardware diagnostics. Knowledge of anti-virus tools, end-user security, and Service Desk procedures, like new starter processes, is also important. Familiarity with the ITIL framework or its principles is a strong advantage. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and More ❯

years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/… ways to improve quality Qualifications Degree level education (Computer Science or other relevant technical discipline) or relevant experience Microsoft certifications or training Foundation level ITIL More ❯

Nice to Have: Familiarity with financial services regulatory requirements (e.g., FCA, PRA). Experience with hybrid cloud infrastructure programmes. Relevant certifications (e.g., PRINCE2, PMP, ITIL, Agile). Additional Details: Inside IR35 : This role is subject to IR35 regulations and will require engagement via an approved umbrella company. Location : While based More ❯

background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability to manage multiple client accounts simultaneously. •Good understanding of ITIL, project management basics, or service operations (preferred but not mandatory). •Proactive, commercially astute, and highly organised. •Strong problem-solving and escalation management skills. •Excellent More ❯

and innovation initiatives ✅ Collaborate with senior stakeholders and exec team What we're looking for: 3+ years in IT service delivery Strong vendor management & ITIL knowledge Experience in cloud environments & compliance frameworks Excellent communicator and problem solver Perks include: Hybrid working | ️‍♂️ Free onsite gym | BUPA healthcare | Free parking | Pension More ❯

would be an advantage. Candidates who have experience and knowledge of Windows 11, M365 Suite (Outlook, Word, Excel, Teams & SharePoint) and an understanding of ITIL would be ideal for this role. As this is very much a customer-facing role, excellent communication skills are required and previous experience of a More ❯

3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line … ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure … Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Barnsley, South Yorkshire, Permanent, T6/MN/1239423 . More ❯

our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets … timely and professional resolution of incidents and requests. Ownership and continual improvement of the Incident, Problem, and Change Management processes in full alignment with ITIL v4 best practices. Management and adherence to Service Level Agreements (SLAs) and operational targets. Maintenance of strong working knowledge of customer’s contracts, general Terms … an internal and customer facing service knowledge base, ensuring accessibility and relevance. Incident and Problem Management Implement and maintain incident management processes aligned to ITIL, ensuring fast resolution of service disruptions. Lead post-incident reviews and root cause analysis (RCA) activities, developing corrective actions and service improvements. Identify recurring incidents More ❯