2 of 2 Part-Time ITIL Jobs in the North of England

/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support … to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You’ll … Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯