technologies Identify and deliver IT improvements across security, systems, and infrastructure ✅ What You’ll Bring Strong knowledge of Microsoft Operating Systems; Windows Desktops / Servers. Strong knowledge of Cloud technologies (Azure, AWS) Solid networking skills: TCP/IP, LAN / … thinking MSP that values its people and supports your growth every step of the way. 📩 Apply now or reach out for more info! IP-People 🟣 – Specialist Talent Partners for ISPs, MSSPs & Managed IT Services More ❯
agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls / incidents with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with … ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP/IP, LAN / WAN, VPNs Microsoft Windows OS and Microsoft Office Microsoft Server, Active Directory, and Domain … Services Backup / restore tools (e.g. Arcserve) Virus and malware protection software Self-motivated with a proactive attitude Please click apply to be considered for the opportunity More ❯
business demands. Cloud Based telephony systems - Ring Central, 8x8, Avaya, Mitel Delivering continuous service improvement Emergency response to critical incidents. Thorough knowledge of TCP/IP and concepts including LAN, WAN and WLAN. Experience of running network security. Proven technical experience of local area … telephony and other hardware and software. Experience of working with third party providers of network services. Unified communications solution delivery and support. Delivering / supporting fixed line and NGN / VGN services. Delivering mobile technology (hardware and services). Video conferencing solution architecture and delivery. Experience More ❯
