1 of 1 Part-Time Onboarding Jobs in Somerset

Purpose The Knowledge Executive for Client Services is responsible for overseeing the client experience across the agency — ensuring timely, proactive, and value-driven service delivery. This includes owning client onboarding, relationship management, and operational support, while also serving as the steward of structured, AI-compatible client service knowledge. This role ensures high-quality client engagement and cross-team alignment while … execution and messaging. Ensure handovers, transitions, and post-project processes are smooth and well-communicated. 3. Knowledge Management & Documentation Create and maintain a structured library of client-facing documentation: Onboarding guides, service playbooks, meeting templates, and SOPs FAQs, SLAs, and escalation pathways Ensure client documentation is accessible, version-controlled, and AI-compatible (e.g. structured formats, tags). 4. AI Integration … opportunities with clients. Skills & Experience Essential: Proven experience in client services, customer success, or relationship management Strong interpersonal and communication skills — both written and verbal Experience with service coordination, onboarding, and feedback cycles Organisational and documentation capabilities Desirable: Familiarity with AI productivity tools (e.g. GPT, Otter ai, CRM/CS tools with automation) Experience maintaining client playbooks, SLAs, or knowledge More ❯