prioritise multiple tasks effectively in a fast-paced environment. A commitment to providing excellent customer service and support. Desirable Skills: IT certifications such as ITIL Foundation, CompTIA A+, or equivalent. Experience with remote desktop support tools (e.g., TeamViewer, Remote Desktop, SimpleHelp). Knowledge of IT security practices and security frameworks. More ❯
Active Directory, Azure services, Microsoft Intune, and Microsoft 365 security & compliance platforms. Strong experience managing SLAs, escalations, and incident/problem workflows. Familiarity with ITIL frameworks and ISO compliant environments. Preferred Qualifications: Microsoft certifications (e.g., Azure Administrator/Architect, Windows Server, M365 Security). Experience with monitoring tools and backup More ❯
preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication and stakeholder relationship-building skills. Experience working within an ITIL-driven environment. Continuous improvement mindset and proactive problem-solving approach. Required Behaviours & Traits: Strategic thinker with a focus on actionable outcomes. Strong leadership, with the More ❯
issues. The personal specification for the Senior Linux Engineer includes: Excellent knowledge of technical management, information analysis and of Linux hardware/software systems. ITIL experience. Team focused; motivated; innovative; diligent. Enjoys working in a fast-paced and time pressured environment. Exceptional organisational skills. Pays strong attention to detail. Excellent More ❯
Location: Southampton Working Hours: Monday – Friday (Shift Pattern + additional on call shifts) How will you contribute: Provide high level service desk support using ITIL foundations. Ensure timely resolution of calls within agreed SLAs. Record detailed information for call closures to aid future cases. Install software on desktops, laptops, VMTs More ❯
and behavioral competencies. Carries out other tasks as directed by line manager. Knowledge, Experience & Skills Previously worked on an IT technical environment. Understanding of ITIL Practices 5+ Desktop, Networking, Server or application support experience. Excellent oral and written communication skills. Good numeracy skills. Ability to prioritize work under pressure and More ❯
and Azure is a must have. Strong experience designing (HLD/LLD) whilst implementing new technology solutions for Workplace Services is a must have. ITIL certification, Foundation or above, is a must-have. Please send across an up to date version of your CV and the leading consultant will be More ❯
Practical experience in TCP/IP network support MS Business Applications experience including Excel, Visio, Word Excellent customer service skills Proven experience working to ITIL best practices Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at More ❯
Canvas, CMIS, or Sitecore. Experience working in large or regulated environments such as higher education, public sector, or finance. Professional certifications (e.g., Microsoft Certified, ITIL Foundation, BCS) or equivalent experience. More ❯
Ability to Improvise and being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the More ❯
of programme and project delivery. Experience in designing and delivering communication and engagement strategies. Familiarity with IT in a Higher Education environment. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications (Visio, Excel, Word, MS Project). Empathetic, considerate, and supportive approach to More ❯
Project based work, liaising with external customers and vendors Windows Server 2008 - 2022 Active Directory, Exchange Networking O365 and Azure VoIP experience is desirable ITIL Framework knowledge Your communications skills, both written and verbal, must also be exemplary. You will be working in a fast-paced environment so your organisational More ❯
/MCSE/Azure certs) Experience supporting cloud-based infrastructure (Azure or AWS) Exposure to SCCM, Intune, or modern endpoint management tools Understanding of ITIL processes and change management ✨ Why Apply? Work with a collaborative, high-performing IT team Lead infrastructure initiatives that make an impact Flexible working environment Competitive More ❯
Portal, Group policy Basic Networking/Patching Powershell scripting Power Automate – AI exposure Security knowledge – Sophos/Mimecast Certifications – CompTIA A+/N+, MCP… ITIL Foundation More ❯
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
in a technical operations environment Good knowledge of ServiceNow Strong interpersonal and communication skills – presentation, written and verbal. Technical acumen in an operations environment ITIL preference Able to communicate and collaborate at senior levels Be part of the on call Team on a rota system Excel Proficient Key Responsibilities: Leadership More ❯
working for an MSP or similar technology background Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and root cause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non More ❯
to work in a fast-paced environment Excellent verbal and written communication skills to support technical and non-technical users Desirable Skills: Exposure to ITIL best practices Knowledge of remote desktop support and basic network troubleshooting Previous experience working in a 24x7x365 shift-based IT support role To be considered More ❯
releases with minimal downtime. Key Skills & Experience: Experience in SRE, IT operations, software development, or DevOps. Familiarity with CI/CD, IaC, Agile, and ITIL frameworks. Proficiency in Azure Monitor, App Insights, KQL, and incident management. Hands on experience with YAML pipelines. Experience with Bicep, SolarWinds, Terraform and PowerShell. Want More ❯
Holder of a recognised accountancy qualification Experience working with COINS reporting tools and BI modules. Experience working within a project delivery framework Certifications in ITIL or ERP system administration would be advantageous Prior experience in data migration or ERP integration projects More ❯
BI, or similar) Nice to Have Experience in an MSP, VAR, or IT reseller environment Familiarity with client success platforms (e.g., HubSpot, ChurnZero, Totango) ITIL awareness or entry-level IT certifications Personal Attributes Ambitious and eager to grow within a client success or technology role Proactive mindset with a willingness More ❯
use. - Collaborate with cross-functional teams to deploy new features and resolve challenges. What We’re Looking For - Strong SQL knowledge and familiarity with ITIL practices. - A problem-solver with excellent communication and collaboration skills. - Experience with logistics systems like WMS, TMS, or ERP. - Basic scripting skills (Python/PowerShell More ❯
Microsoft/VMware/Cloud technologies. Firewalls, SIEM (e.g., Microsoft Sentinel ), and EDR tools. WAN/LAN and endpoint security (patch management, AV). ✅ ITIL familiarity and strong troubleshooting skills. ✅ Certifications : Working toward SC-200, AZ-500, CompTIA Security+ , or similar. Why Apply? Impact : Protect critical systems in a collaborative More ❯
management and organisational skills. Demonstrable experience of cable management practices in a live datacentre environment. Experience working in a Change Managed environment, and with ITIL processes. Ability to work in a 24x7 live Production environment which cannot be allowed to have an unscheduled outage. Working at height using an appropriate More ❯
least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. More ❯
desk performance at the leadership level 🧠 Your Background Proven experience leading a Service Desk in either an MSP or Enterprise Environment Strong understanding of ITIL principles and managed service delivery Experienced in transforming teams and raising standards Analytical mindset for managing reports, KPIs, and ticket trends Practical knowledge of ConnectWise More ❯
