9 of 9 Part-Time Problem Management Jobs in the South East

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address More ❯

resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and … metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies More ❯

IT services. This role involves direct on-site support and issue resolution across a range of technologies, including Microsoft 365 cloud services, enterprise device management, application deployment, shop-floor systems, printing, and more. The successful candidate will be the go-to technical point of contact on-site, supporting users … by the global service desk. Maintain, troubleshoot, and support technologies including: Microsoft Office 365 cloud applications and services Windows desktop and server environments Device management (Intune, SCCM, Autopilot) Application deployment Manufacturing shop-floor systems Audio-visual equipment and printing Assist in Incident, Problem Management, and Service Request … fulfilment in line with SLAs and KPIs. Support asset and license management as directed by IT Operations leadership. Ensure adherence to IT security measures and policies, maintaining cyber awareness and best practices. Contribute to the continuous improvement of IT services and user satisfaction scores. Provide operational documentation and support More ❯

Join Our Frontline IT Support Team as a Service Desk Analyst! 🚀 Are you a customer-focused individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where you can make a real difference to people's day-to-day work? We're … you will:Be the friendly front-of-house for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests … Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in More ❯

Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts. Key Responsibilities: Provide technical support across a wide range of IT systems and services Investigate, diagnose, and resolve incidents … in a timely and professional manner Fulfil service requests in line with SLAs and customer expectations Support problem investigations and contribute to root cause analysis Create and maintain support documentation and knowledgebase articles Deliver technical coaching to colleagues and ensure adherence to best practices and procedures Requirements: Active Security More ❯

resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes and producing user guides or other artefacts that support the change management function. Maintaining More ❯

Provided support in post-upgrade activities - migrating from full to incremental repair. •Profound expertise in maintenance activities like repair, compaction, backups and restore. •User Management on clusters. MongoDB Administration: •Worked on MongoDB POC involving deployment and configuration. •Knowledge of Nimsoft and OpsManager monitoring tools. •Expertise in MongoDB Replication for … high availability. •Experience in handling around 20 replica sets with DR architecture. •Knowledge in User Management and RBAC as a part of database security. •Profound knowledge on replica set configurations and deployment. •Significant experience in troubleshooting issues and RCA classification. •working experience of OpsManager and server-level backups and … Web console, iCinga & Nimsoft monitoring tools. •Expertise in XDCR for high availability. •Experience in handling 5 clusters of 5TB data each. •Knowledge in User Management and RBAC as a part of database security. •Profound knowledge on bucket configurations and replication(XDCR & Intercluster) •Significant experience in failover and rebalance mechanisms. More ❯

meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. … Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong More ❯