in component engineering while supporting international design and in-service teams ? Mercury Systems is seeking a Customer Support/Component Engineer to lead technical analysis and solve critical engineering challenges . Your Mission As a Customer Support/Component Engineer , you will provide full component engineering expertise to ensure … challenges, and support customers with warranty and non-warranty RMAs . Additionally, you will collaborate with teams across engineering, production, and customer support , driving rootcauseanalysis and proposing effective solutions. Key Responsibilities Component Engineering Scope: Lead obsolescence resolution , evaluating alternatives and proposing last-time buys (LTB … on legacy products. Develop procedures for on-site rework when necessary. Support to Production: Assist production test technicians in troubleshooting product testing challenges. Lead rootcauseanalysis and corrective actions to optimise production yield . RootCauseAnalysis & Quality Assurance: Inspect and analyse defective More ❯
and monitor/respond to security incidents using tools such as Azure Sentinel and other security technologies (XDR, NDR, IDS/IPS, SIEM). RootCauseAnalysis and Compliance : Perform rootcauseanalysis for security incidents, implement corrective actions, and ensure compliance with industry … Lake, Azure IoT Hub, and API tooling. Skills and Attributes Strong understanding of cloud security principles and best practices. Excellent problem-solving, analytical, and rootcauseanalysis skills. Effective communication and teamwork abilities. Benefits Competitive salary with eligibility for company bonus scheme (annual and quarterly payments). More ❯
implement scalable, efficient systems for maximum reliability. Lead incident response and implement monitoring solutions to maintain high system uptime. Optimize performance through in-depth analysis and continuous improvement. Develop preventive maintenance programs and carry out RootCauseAnalysis (RCA) to eliminate recurring issues. Collaborate with cross … reduce manual tasks. Ensure compliance with regulatory standards and uphold best security practices. Contribute to quality systems through deviation management, CAPA follow-up, and rootcause investigations. What We’re Looking For: 5+ years of experience in Site Reliability Engineering or a related field. Hands-on experience with More ❯
cyber security incident response plans, procedures, and playbooks. Manage post-incident activity to include scheduling and chairing Post Incident Reviews (PIR), the documentation of RootCauseAnalysis (RCA) for security incidents and the tracking of actions to prevent incident recurrence and strengthen relevant controls. Plan, execute and … solutions, Identity and Access Management and Data Loss Prevention tools and technologies preferably including FortiSIEM, Q-Radar, Sentinel, Darktrace, Microsoft Defender. Log correlation and analysis, including chain of custody and forensics investigations and requirements. Experience managing suppliers for an outsourced Managed Security Services (MSS) in an environment with both More ❯
two experienced Business Analyst's for an industry leading and ambitious financial services company based in Surrey. This role will have responsibility for both analysis and design on relevant Billing projects, whilst ensuring traceability of outcome through development, testing, training and business readiness elements of the project lifecycle. The … and complex business problems. Identify pain points and opportunities, prepare options, collaborate on solutions, and oversee them to resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner … regulated environment, with a focus on developing and enhancing billing processes or payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business problems and opportunities Ability to produce and manage features, epics and stories with acceptance criteria in Atlassian products, as well More ❯
current production processes to identify areas for improvement in efficiency, quality, and cost-effectiveness. Implement lean manufacturing principles and other process improvement methodologies. Support rootcauseanalysis (RCA) and its effective deployment. Develop and maintain standard operating procedures (SOPs) and work instructions. Monitor key performance indicators (KPIs … safety regulations and company policies. Implement/enforce safety procedures; conduct regular safety training. Ensure compliance with all relevant environmental/regulatory requirements. Reporting & Analysis: Prepare regular production reports including performance against targets, resource utilization, & quality metrics. Analyze production data to identify trends & implement data-driven improvements. Present production More ❯
with engineering teams and driving automation. What You’ll Do: ✔️ Maintain & configure observability platforms (e.g., Datadog) ✔️ Automate processes to improve efficiency ✔️ Lead incident response & rootcauseanalysis ✔️ Work with engineering teams on cloud operations & security What We’re Looking For: ✅ Experience in SRE/DevOps, managing 24x7 More ❯
monitoring of production environments, design and implementation of automation and processes to improve efficiency and effectiveness, taking a lead in incident response, troubleshooting and rootcauseanalysis activities to mitigate future issues. You'll collaborate with senior business stakeholders to gather requirements, address concerns and provide updates More ❯
travel for training or vendor visits. Job Summary: To provide controls expertise to the business, supporting controls related breakdowns, driving continuous improvement initiatives through rootcauseanalysis and assisting in the development of other engineering support departments through coaching, training and mentoring. To assist in the development More ❯
Knowledge of networking concepts and technologies. Experience with cloud platforms like Microsoft Azure or AWS Diagnosing and resolving technical issues in Windows environments. Performing rootcauseanalysis and implementing solutions. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary More ❯
secure, and resilient Ensure code quality through testing, documentation, and strong software design practices Troubleshoot, debug, and resolve production issues with a focus on rootcauseanalysis Participate in Agile ceremonies and iterative product delivery cycles Key Experience & Skills: 🍨 Strong backend development experience in PHP Proficiency with More ❯
standards required as specified within the service contract. Leading rapid and effective responses to major incidents including escalation, communication, resolution, closure, and post-incident analysis Work with the Service Desk to identify and drive the resolution of problems throughout the business to reduce the number of incidents, providing an … customer base ensuring that the knowledge is documented and shared Primary responsibility for taking over major impacting service incidents, owning the investigation, diagnosis, identifying rootcause and rollout of mitigating actions to permanently fix the underlying issue Be responsible for identifying opportunities within customer sites to work with … Experience working in a customer-facing role Familiar with MSP operations: Ticketing systems, SLAs, client escalations ITIL qualification Incident Management: Handling outages, escalations, and rootcause analysis. Strong interpersonal skills; able to communicate verbally and in writing to both technical and non-technical audiences Creative, analytical problem solver More ❯
progress.Efficiently Handle Service Requests: Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with rootcauseanalysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users More ❯
security product technologies and systems, such as firewalls, end point protection, encryption, VPN, SIEM, PAM, VM etc. Support the Cyber Security Teams to lead rootcauseanalysis of cyber security related incidents to ensure prompt action is taken to prevent incident reoccurrence and strengthen relevant cyber security More ❯
experience with: Business software tools such as Jira, Confluence, Slack and G-Suite Manufacturing software such as manufacturing execution systems Linux operating system experience Rootcauseanalysis methodologies Benefits Starting from the interview process and continuing into your career with us, you will be working by our More ❯
and Oracle; ensure database performance and reliability. Utilize Azure services like Service Bus Queues, Event Hubs, and Storage Accounts. Troubleshoot production issues and lead rootcause analysis. Mentor team members to build technical capabilities and improve delivery quality. Collaborate with Product Owners, Architects, and DevOps teams to align More ❯