2 of 2 Part-Time Case Management Jobs in the South West

Lead and support the team of Account Managers to review applications that cannot progress due to failing a scheme policy or rule. Oversee the management of In Life Tracker case reviews, ensuring concerns of misuse are addressed effectively. Guide the team in supporting customers navigate Connected Insurance onboarding … removed from the scheme due to driving behaviours outside of acceptable parameters. Manage a third-party supplier - TGSS who install location trackers and contract management, ensuring adherence to SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, ensuring ...

with customers, including objection handling • Support customers with the onboarding and pairing process for the "Drive Safe with Motability" app • Manage in-life tracker case reviews and determine appropriate next steps • Work on cases where ongoing driving behaviour may result in removal from the scheme • Help shape the future … telematics case management as the scheme evolves Qualifications The ideal candidate is highly self-motivated, well-organised, and capable of managing their time effectively to consistently meet our targets and deadlines. This role is best suited to someone with strong objection-handling abilities, but who can also demonstrate ...