IT Service Management Lead
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
Service Management Lead owns the IT service management practice across IT Service Operations and must show that it works. The role leads the Service Management team, sets how incident, problem, change and release, knowledge and configuration management are run, and gives risk, audit … regulator evidence that service controls are working. The role owns the processes, and the Service Management team runs them day to day: coordinating major incidents, running change approval, leading problem investigations, and keeping configuration data accurate. Cloud Operations, Application Support, and the engineering teams run and support ...