3 of 3 Part-Time Problem Management Jobs in the South West

Incident & Problem Analyst coordinates incident response and drives problem management across HL's enterprise technology estate, ensuring rapid service restoration, reduced repeat failure, and improved operational resilience. Operating within Service Assurance, the role provides run-time control and governance across heritage, cloud, and third-party services, working … cause insight, known errors, and permanent fixes while protecting service stability and client outcomes. What you will be doing Coordinate end-to-end incident management, including Major Incidents, ensuring rapid service restoration, clear communications, and accurate record keeping. Act as a Service Assurance control point during live incidents, ensuring ...

Service Management Lead and their team is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … provide confidence that services are operated safely, compliantly, and within agreed risk appetite. What you'll be doing Lead and manage the service management team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service ...

through to resolution, ensuring appropriate communication and documentation throughout. Investigating recurring and complex issues and performing Root Cause Analysis (RCA) as part of the Problem Management process. Planning, raising and implementing network changes through the organisation's formal Change Management process. Planning and delivering regular patching, firmware … environments. Strong hands-on experience with Zscaler ZIA and ZPA. Strong hands-on experience with Check Point Firewalls. Experience working within Incident, Problem and Change Management processes. Practical experience of network and security patching, firmware updates and upgrades. Strong understanding of networking fundamentals Excellent troubleshooting and analytical skills ...