Head of Service Delivery
- Hiring Organisation
- UKRI
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
- Salary
- £70,000
management and continuous improvement across a diverse technology and supplier landscape. Lead the organisational response to major service issues, providing strategic oversight, clear decision making and effective communication during high-impact incidents and service recovery activity. Oversee change, release and service transition governance, ensuring that new and changed … remain reliable, supportable and aligned to business priorities. Lead service reporting and performance insight, using data, trend analysis and service metrics to inform decision making, support assurance and drive measurable improvements in user experience and service effectiveness. Provide leadership on service risk, continuity and disaster recovery, ensuring that ...