COINS ERP, and the ability to manage multiple tasks simultaneously. Main Duties and Responsibilities for the COINS Support Analyst: End User Support and Incident Management: Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs Log support issues and liaise with 3rd party application vendors … to ensure resolution of service incidents User Access Management: Handle the user lifecycle (starters, movers, leavers), ensuring appropriate access is granted and revoked. Manage delegation of tasks, approvals, and authorisations within the system System Maintenance: Maintain documentation for system configurations and customisations Reporting and Auditing: Conduct periodic audits to … Support: Provide training to end-users on system functions, workflows, and new features Document business processes and develop internal guidance notes and knowledge base ChangeManagement: Participate in changemanagement processes related to COINS, ensuring clear communication with stakeholders regarding system changes or downtime Skills and More ❯
Haves: Microsoft certifications (MCSA/MCSE/Azure certs) Experience supporting cloud-based infrastructure (Azure or AWS) Exposure to SCCM, Intune, or modern endpoint management tools Understanding of ITIL processes and changemanagement ✨ Why Apply? Work with a collaborative, high-performing IT team Lead infrastructure initiatives that More ❯
alternatives and proposing last-time buys (LTB) . Ensure counterfeit prevention , including reporting and training initiatives. Oversee export control compliance , including component classification and change management. Support component selection and validation processes for engineering teams. In-Service Support: Prepare support documentation required by projects. Provide technical expertise on legacy More ❯
the launch of new features and product improvements out to market through Customer Success, Customer Services, Marketing and Go to Market teams. Support with ChangeManagement for anyone impacted. Help understand risks and issues. Provide support to the wider Vivedia team on less busy site days Maintain communication More ❯
platforms to modern cloud-based integration solutions. Collaborate with stakeholders to gather requirements and deliver high-quality, scalable solutions. Promote best practices in data management, integration testing, and change management. Support Identity & Access Management systems and provide MDM (Master Data Management) expertise. Investigate and resolve technical … non-technical users. Ability to prioritise tasks, meet deadlines, and work independently or in a team environment. Desirable: Knowledge of BizTalk , Azure DevOps , API Management , JavaScript , HTML , or ASP.NET . Familiarity with systems such as SITS, Unit4, Dynamics CRM, Blackboard/Canvas, CMIS, or Sitecore. Experience working in large More ❯