you’ll bring: 1–2 years’ commercial experience in a 1st line support role Strong knowledge of Microsoft365/Office365 Great communication + problem-solving skills A proactive attitude and desire to grow with the business 🛠️ Key Responsibilities: Be the first point of … issues for laptops, desktops, printers and mobile devices Set up new users, accounts, and permissions in line with onboarding processes Support the team with Microsoft365 apps (Teams, Outlook, SharePoint, etc.) Escalate complex issues to 2nd/3rd line where necessary Keep internal documentation and asset registers More ❯
Support) Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role. … Responsibilities: Deliver advanced 3rd line support for Microsoft365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11. Manage and prioritize complex incidents via various channels to meet SLAs. Execute controlled live changes following protocols. Mentor junior engineers and suggest system/… process improvements. Collaborate with vendors and internal teams to resolve issues. Occasional UK travel for site support. Requirements: Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune. Good understanding of IT security and vulnerability management. Proactive troubleshooting and customer service focus. Independent work ethic and strong relationship More ❯
empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft365, Active Directory, Citrix, and RDS, Atria automation enables service desks to action thousands of end user requests quickly, easily and accurately. … proactive and keen to learn. · Diligent, with a strong work ethic. · Excellent attention to detail and reliable. ‘Must have’ Technical Skills · Proven experience with Microsoft Windows Server and related systems. · Strong understanding of networking and security principles. · Proficiency in PowerShell scripting and a keen interest in IT automation. · Demonstrated … client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. Desirable/Nice to Have: · Experience with Microsoft365, Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation More ❯
mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and own core IT services and SaaS platforms (Microsoft365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity … with incident, change, and problem management best practices. ITIL Foundation (or equivalent) preferred Strong experience in IT service management and budget control Skilled in Microsoft365 , cybersecurity best practices , and system administration Broad knowledge across IT: software , networks , cloud , FinOps , and unified communications Hands-on experience with More ❯
to service desk tickets and calls in a timely manner Installing, configuring, and supporting client infrastructure (hardware/software) Maintaining and supporting Windows Servers, Microsoft365, Exchange, SharePoint, and Azure Troubleshooting and managing Active Directory, Intune, and PowerShell tasks Supporting virtualization technologies such as Hyper-V and … skills and a logical approach to troubleshooting Comfortable with client interaction via phone, email, and face-to-face Knowledge of MDM, networking principles, and Microsoft ecosystem technologies A valid UK driving licence and access to your own vehicle What's in It for You? Competitive salary (depending on experience More ❯
process improvements. Liaise with third-party providers and internal stakeholders. Occasionally travel to UK-based sites for remote support. Technical Requirements Strong knowledge of: Microsoft365, Azure, Intune, SharePoint, and Entra ID (Active Directory). Windows Server (2016–2022), SQL Server, Windows 10/11. Endpoint protection … filtering. Experience with device builds, deployment via Intune, and printer/mobile support. Good understanding of IT security and vulnerability management. Desirable Azure and Microsoft certifications (e.g. AZ-900, MS-900). Experience supporting firewalls and working within ITIL frameworks. Strong networking and infrastructure knowledge. Profile Customer-focused with More ❯
able to build applications, advise on solutions, lead discussions and design sessions/drive adoption of the Power Platform. This will utilise the wider Microsoft stack, including Azure, Dynamics 365 and a focus on DevOps practices. Key responsibilities; Lead the design, development and implementation of Power Platform … solutions. Understand governance principles and be able to advise on best practices for empowering every Power Platform maker. Designing, developing, and implementing solutions using Microsoft Power Platform and Dynamics CRM Build solutions as part of an agile team using declarative tools, backed by Microsoft Experience; Excellent knowledge of … consultancy, with opportunities for personal and professional development. Work with a team of experts who are committed to excellence and innovation. Opportunities to attend Microsoft industry events Benefits package including (25 days annual leave + public holidays with option to purchase additional days/competitive pension scheme/bonuses More ❯
cutting edge technology implementations and some 3rd line support where necessary. What you’ll bring: Extensive MS suite experience – Widows Server administration/Office365 product stack/Active Directory & Group Policy/Azure administration, design, support and maintenance. Knowledge of Intune. Experience in network topology, firewall management More ❯
and supportive setting. 🧠 What You’ll Bring: 3+ years of hands-on IT support experience (MSP or multi-client environments preferred) Strong knowledge of Microsoft365, Windows desktop/server, and general infrastructure Confidence troubleshooting networking issues (WiFi, firewalls, VLANs, switching) Clear communication and the ability to More ❯
communication skills — written, verbal, and interpersonal. Strong knowledge of the IT sector and MSP operations. Proficient in using CRM tools (HubSpot a plus) and Microsoft 365. Highly organised, process-driven, and analytical. Flexible, adaptable, and comfortable in a fast-moving environment. Clean UK driving licence, English fluency, and full More ❯
You will be taking ownership of your tickets and taking them through to resolution. Required Skills MSP Experience. Basic networking. Windows server support. Office365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free More ❯