1 of 1 Part-Time SLA Jobs in Tyne and Wear

align services to operational and commercial objectives. Responsibilities Service Desk Operations Lead the Service Desk, ensuring tickets are triaged, prioritised, escalated, and resolved within SLA targets. Act as the single point of contact for service issues, ensuring high-quality communication with customers and internal teams. Maintain clear records of SLA … change templates, rollback plans, and emergency change procedures. Manage communications and training related to change implementations to minimise user disruption and support effective onboarding. SLA, Contract, and Terms and Conditions Management Maintain detailed knowledge of customer contracts, service level commitments, and the company’s standard Terms and Conditions. Monitor and … report on SLA adherence across service operations. Escalate and manage SLA or contractual risks promptly, working collaboratively to avoid breaches. Apply knowledge of T&Cs to ensure that service desk practices align with commercial and operational terms. Data analysis and provision of management information and reporting to Tracker’s leadership More ❯