where were harnessing the power of Microsoft technologies to revolutionise how we work. As our CRM Specialist, youll take ownership of our MicrosoftDynamics 365 environment - leading its development, optimising its performance, and becoming the go-to expert for all things CRM. This role is pivotal as we kick off an exciting new … project: implementing a Microsoft 365 Dynamics-based Contact Centre. Your expertise will be crucial in delivering a seamless, innovative solution that enhances customer engagement and streamlines operations. If you're ready to make a real impact and thrive in a collaborative, tech-driven environment, wed love to hear from you. Please note, this is a 2-year … development of a CRM strategy in line with the Digital and Data to drive change throughout the business and its partners. Focus on our new Dynamics Contact Centre project. Manage the delivery of the CRM services on our platform (Dynamics 365). Migrate legacy systems and data into the CRMMore ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
Officer to support the delivery of high-quality data operations at the Motor Neurone Disease (MND) Association. You'll play a vital role in managing and enhancing our CRM systems, ensuring data integrity, streamlining processes, and enabling colleagues across the organisation to work more effectively. This is an exciting time to join, as we prepare to implement … a new CRM system that will transform the way we work. As a Senior Data Officer, you will be part of our Data & Insight team within the Finance. Working closely with colleagues in Digital, ICT and Fundraising, providing technical expertise while developing and improving data flows and reporting processes. This is a hands-on role for someone … practice. Excellent communication and interpersonal skills. The ability to manage competing priorities in a fast-moving environment. A strong analytical mindset with an eye for detail. Experience with Dynamics 365, LogicApps, the Microsoft Power Platform or KingswaySoft would be an advantage - but training can be provided. About Us: Our vision is a world free from MND. Our More ❯
Employment Type: Contract, Part Time, Work From Home
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
and harness technology that drives our mission forward. Our teams are growing, developing new skills, and embedding product-led ways of working to maximise the impact of new CRM and service tools. We're now looking for a Head of Data & Insight to lead this change. You'll shape how data is managed and used across the … heads and actively contribute to leadership discussions and strategy. Support the delivery of the Association's Digital, Data and Technology strategy. About You: Extensive experience in managing large CRM or care systems, ideally in a fundraising or non-profit setting. Proven experience keeping up to date with … compliance, data protection and other regulatory legislation. Skilled in resolving complex data protection challenges. Experienced in campaign and database analysis and management using advanced tools such as MS Dynamics, FastStats and SQL. Knowledgeable in customer relationship management principles. Able to motivate and develop a high-performing team. Collaborative, with the ability to work across teams and influence at More ❯
Employment Type: Permanent, Part Time, Work From Home