2 of 2 Part-Time ConnectWise Jobs in the UK

but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional More ❯

professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLAs. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by More ❯