3 of 3 Part-Time Customer Experience Jobs in the UK

Description Motability Operations are currently recruiting for Application Experience Specialist to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. … come along to our Bristol office to complete an assessment. This would involve a competency based interview and a further two role play exercises with one of the Application Experience Specialist Managers.. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre … your thought processes. You look to meet their needs and solve their problems. Be a natural listener and good communicator, the kind of person who can empathise with a customer, understand what they want and work out what to do next whilst always looking to improve the customers experience. As you will be communicating with a range of customers More ❯

Description Motability Operations are currently recruiting for a Customer Support Centre (CSC) Team Manager to join our team in Bristol on 9-12 month secondment/FTC. As a Team Manager, you will be responsible for leading and developing a team of Specialists whose responsibilities include managing our customers through their stopped allowance journey as well as managing the … is an exciting opportunity to join a well-established team and work as part of a team of Managers in CSC as well as be part of the wider customer operations management team. Main Responsibilities: Support and develop your team to deliver excellent levels of customer service and performance standards. Ensuring all high level, departmental and individual KPI … and efficiencies Proactively manage workloads to ensure resources are deployed effectively. Proactively consult with other managers on cross company issues, scheme improvements and efficiencies to drive forward an enhanced customer experience and to ensure department consistencies To review and interpret management information, performing trend analysis and making recommendations to improve team processes and procedures To inspire, develop and More ❯

an Onsite Desktop Support Engineer/2nd Line Technical Support Technician you will deliver face-to-face troubleshooting, resolve technical incidents, support Microsoft desktop environments and ensure an excellent customer experience. The Onsite Desktop Support Engineer/2nd Line Technical Support Technician will also collaborate with the wider Service Desk team, follow ITIL processes and help maintain a high … Operating Systems: Diagnose and resolve desktop OS issues Support User Lifecycle: Assist with new starter and leaver hardware and software setup Assist with Application Issues: Troubleshoot, resolve or escalate customer-specific software queries Act as Onsite Ambassador: Maintain visibility and promote the value of onsite technical support Manage Workload Effectively: Prioritise tasks and stay on top of competing demands … Maintain High Ticket Quality: Ensure accurate, detailed and professional ticket updates Follow ITIL Processes: Adhere to incident, request, change and problem management procedures CANDIDATE REQUIREMENTS Proven experience in a similar IT support role with a solid technical background Strong client-facing communication skills with the ability to explain technical issues clearly Excellent written and verbal communication abilities Strong troubleshooting More ❯