2 of 2 Part-Time IT Analyst Jobs in the UK

Description You will be representing the IT Service Centre to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with the IT Service Centre. This is a phone-based role, alongside hardware fault diagnostics for laptops, desktops, mobile … phones and other company IT hardware. Responsibilities: To respond in a professional, friendly, supportive, helpful and timely manner to all internal customers who contact the IT Service Centre via telephone or in person. Take ownership of issues raised and manage customer expectations by providing regular contact and progress … Technology departments and drive through a resolution on behalf of the customer to deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order More ❯

in the insurance technology space. Role Purpose: This role is responsible for the coordination, control and administration of change and transition activities within the IT function. You will ensure all Requests for Change (RFCs) are assessed, documented, authorised and delivered in accordance with defined processes, with all transition-related … Responsibilities: Manage the lifecycle of RFCs, ensuring all entries in the Change Management System are complete, accurate, and appropriately authorised. Engage with business and IT stakeholders to understand change drivers, assess impacts, risks, and feasibility, and secure buy-in for planned changes. Provide clear, consistent communication throughout the change … completed before go-live. Promote a risk-aware, compliance-focused culture aligned with regulatory and operational best practice. Required Experience & Qualifications: Demonstrable experience in IT change and service transition, ideally within a regulated environment such as insurance or financial services. Understanding of ITIL principles with certification in ITIL v3 More ❯