2 of 2 Part-Time Major Incident Management Jobs in the UK

the end-to-end delivery and lifecycle of IT services, ensuring alignment with business strategy Lead continual service improvement initiatives and represent ITSM in strategic forums Drive and oversee Incident, Problem, and Major Incident Management processes Coordinate and lead Major Incident resolution, reviews, and risk mitigation Manage the Change Management process, including CAB … participation and policy reviews Oversee Capacity & Event Management including patching compliance and monitoring Deliver service reporting and governance, including KPI reviews and COO performance updates Engage stakeholders to drive service improvement and vendor accountability Line manage a small ITSM team, fostering growth and collaboration Own and administer the ServiceNow platform (global admin), managing upgrades and enhancements Maintain and improve … ITSM documentation, policies, and joiner/mover/leaver processes Key Experience Required Strong background in IT Service Management with deep understanding of ITSM tools and frameworks ITIL qualified (v3 or v4) with practical application of core service management disciplines Experience in leading Incident, Problem, and Change Management processes Hands-on ServiceNow platform experience including ITSM More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. … is experienced with Knowledge Centered Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows Junior administrator to the internal ITSM system hosted through Freshservice Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice Create … and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. Provide KB-documented shift-left solutions with escalation teams (Applications and Infrastructure) Partner with Asset Manager on inventory lifecycle management. Provide high-quality technical desktop More ❯