privacy practices. Technically confident and able to troubleshoot common access or usability issues. Excellent communication skills, both written and verbal. Friendly, learner-focused approach to support and service. Organised, proactive, and comfortable working independently. Analytical mindset with the ability to identify trends in data and learner activity. Confident using initiative and adapting to new tools or situations. Desirable: Previous More ❯
who can explain complex issues in plain English to technical and non-technical audiences. Detail-oriented, organised and calm under pressure; able to manage priorities across multiple customers. Curious, proactive problem-solver who documents well and continually looks for ways to improve reliability and speed of recover Skills required Incident troubleshooting and root-cause analysis across OS, application and … network layers. Scripting/automation basics (PowerShell preferred) to streamline routine tasks (nice to have). Experience with monitoring, ticketing and documentation tools; disciplined case and time management. Strong teamworkpartners effectively across Service Desk, Engineering, Sales and Customer teams. Willingness to learn, share knowledge and ask for help when needed. Commitment to inclusive, respectful collaboration with colleagues and customers More ❯
