Service Delivery Manager
- Hiring Organisation
- Hargreaves Lansdown
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
Lead Service Introduction and Operational Readiness for new and significantly changed services, ensuring services do not go live until ownership, support models, documentation and resilience requirements are met Maintain oversight of service capacity management, ensuring current and future demand is understood, risks are identified early, and services are able … scale to meet business needs Ensure technical resilience and recovery plans are in place for supported services and that disaster recovery and resilience testing is executed to an agreed schedule, with actions tracked to completion Manage service performance against agreed SLAs, OLAs and KPIs, leading regular service ...