8 of 8 Part-Time ITIL Jobs in the UK excluding London

knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . IT degree or equivalent experience. ITIL Foundation mandatory with extensive (three years) service management experience Extensive business experience and ability to build and maintain complex relationships. Experience of managing in a matrix management environment. Able and More ❯

customer service focus. Strong documentation and governance writing skills. Works well independently and collaboratively. Builds strong relationships with end users. Knowledge of PaaS, SaaS, and IaaS technologies. Understanding of ITIL, GDPR, and security principles. Location. The location for this role is 16 Summer Lane, Birmingham, B19 3SD with at least 2 days a week spent in the office. Please note More ❯

Required Person Specification Qualifications Essential Qualified to masters level or with equivalent relevant experience Trained in programme and project management tools and techniques through formal or informal means Desirable ITIL Foundation Certificate Agile certification Experience Essential Experience of Working within a health care environment Working across multiple organisations to deliver shared approaches and/or outcomes Working as a lead More ❯

GDPR, and meet cybersecurity standards. About you The successful candidate will have proven experience as a ICT Solutions Analyst , Technology Analyst, Systems Analyst, or similar role in IT with ITIL Foundation Agile, preferably within the public sector or social housing. You will have experience working with cloud-based technologies, mobile solutions for field workers, and CRM systems, with a strong More ❯

those with experience maintaining address book data or performing structured data imports/cleansing Desirable (or willing to learn): Microsoft Server 2003, Active Directory, VMware (v5/v5.5), and ITIL practices Working Pattern: Monday to Friday 37 hours per week within a shift pattern (08:00 - 18:00) Potential part-time options for experienced candidates Clearance Requirement: Due to the More ❯

/Android ). Troubleshoot hardware/software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service Management Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support … to reduce future incidents. Create and maintain internal knowledge base articles to support team development and self-service tools. Key Performance Metrics: Fast, effective ticket resolution and escalation within ITIL frameworks. High user satisfaction across multiple service channels (walk-up, desk-side, phone, chat, self-service). Consistent service quality across diverse technologies and end-user environments. What You’ll … Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

the Service Desk team in resolving Digital and Data calls. Effectively communicate with colleagues in the wider business, of all levels of seniority and IT proficiency. Log Incidents using ITIL aligned support management processes and tools to ascertain the impact to the user. Agree next course of action with users, monitoring progress whilst keeping the users up to date with … legislation. Excellent knowledge of support issues within a Microsoft desktop environment. You will have good understanding of Incident/Service Request/Problem and Change Management processes (preferably to ITIL V4 Foundation standard). Excellent communication skills with a friendly approach to problem solving. A self-motivated individual who can work using their own initiative as well as work well More ❯

to effectively interact with customers, colleagues, and stakeholders at all levels Attention to detail when it comes to monitoring, reviewing, and documenting with internal and external stakeholders Knowledge of ITIL best practices and experience with service desk management tools preferred Up to date technical accreditations or demonstrable experience in supporting or troubleshooting Modern Workplace solutions, Azure, Citrix and the Microsoft … and delivering continuous service improvements A good communicator at a technical and nontechnical level It would be advantageous to hold technical accreditations in Azure/Microsoft stack, alongside being ITIL certified. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata for More ❯