issues before they escalate Lead or contribute to the technical planning and execution of infrastructure projects, ensuring alignment with business and IT strategies Investigate and resolve recurring problems, performing rootcauseanalysis to prevent future incidents Create and maintain high-quality documentation, including operational support guides, and participate in peer reviews to ensure accuracy and consistency Ensure … EMC Isilon (legacy support) Microsoft Azure IaaS and cloud migration projects Understanding of cybersecurity principles and best practices, with a proactive approach to risk mitigation Strong analytical skills, including rootcauseanalysis and resolution of business-critical incidents Demonstrated interest in emerging technologies, with a commitment to continuous learning and professional development Self-motivated and proactive, with More ❯
software, and network-related problems. Incident Management : Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management : Identify underlying root causes of recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough rootcauseanalysis and document findings for future reference. Change Management More ❯
as-Code (Terraform, CloudFormation, or equivalent), with a strong automation and scripting background (Python, PowerShell, or Bash). Direct experience with cloud platform operations, monitoring, and incident response, including rootcauseanalysis and problem management. Demonstrated ability to manage CI/CD tools, source control (Git), and modern DevOps workflows. Enthusiasm for collaborating with diverse technical teams More ❯
Basic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recovery Strong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and rootcauseanalysis Ability to document troubleshooting steps, resolutions, and knowledge base articles for future reference and support The ideal candidate will have significant experience of working in More ❯
Basic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recovery Strong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and rootcauseanalysis Ability to document troubleshooting steps, resolutions, and knowledge base articles for future reference and support The ideal candidate will have significant experience of working in More ❯
UAT), and training activities. Remediation and Optimisation: Lead the remediation workstream for previously implemented D365 F&O modules that require performance improvement, bug resolution, and process optimisation. Conduct detailed rootcauseanalysis of current system issues (technical and functional). Define and execute clear action plans to resolve ongoing issues and improve system stability and user adoption. More ❯
layers. Apply performance optimisation techniques such as query tuning, model restructuring, and indexing for faster report generation. Implement security and access controls aligned with MoDs OFFICIALSENSITIVE classification standards. Support rootcauseanalysis, issue resolution, and report corrections in coordination with DE&S business teams. Provide technical documentation including model design, data lineage, and deployment guides. Comply with More ❯
test scripts Produce accurate estimates for those test cases and test scripts Executing tests, and report on progress as required Raise defects with relevant information for effective debugging and rootcauseanalysis Display a good understanding of testing best practice and the development lifecycle with good experience of applying this knowledge in a testing capacity Key Skills More ❯
4th line functional support to partners and customers. This includes knowledge of the Standard Dynamics functionality and Annata A365 functionality, setup & configuration, feature management and troubleshooting to establish a root cause. 2. Handle partner and customer incident, request and change request tickets efficiently. 3. Clear and concise communication to the customer, regular screenshares for knowledge transfer and guidance as … synchronization and troubleshooting common sync issues. 5. SQL Server Management Studio (SSMS): Proficient in using Microsoft SQL Server Management Studio for querying databases, investigating data-related issues, and supporting rootcause analysis. 6. Microsoft Azure DevOps: Skilled in using Microsoft Azure DevOps for managing work items, tracking development tasks, and collaborating with engineering teams on issue resolution and More ❯