Customer Experience Representative
- Hiring Organisation
- VIA MATCH LIMITED
- Location
- Wakefield, West Yorkshire, England, United Kingdom
- Employment Type
- Part-Time
- Salary
- £24,000 - £29,000 per annum
resolution. You'll also play a key role in onboarding new customers, ensuring they're set up for success and provided with the right information from day one. Key Responsibilities Customer Experience & Onboarding Own the overall customer relationship, acting as customer advocate Proactively assess satisfaction, flag issues, and attend … regular ticket reviews Own performance reporting for assigned accounts Contribute to the knowledgebase and participate in an out-of-hours support rota Adhere to Information Security and Health & Safety policies What We're Looking For Strong organisational skills and attention to detail A genuine customer-first mindset ...