2 of 2 Part-Time Customer Experience Jobs in Wales

major transformation through NRW2030 , our strategic programme designed to deliver on our Corporate Plan to 2030. Central to this is the Tech Programme , which is driving digital innovation, improved customer experience, and smarter knowledge and information management (KIM). As Tech Programme Manager, you will play a critical leadership role in this transformation. You'll oversee third-party … suppliers, technical teams, and internal specialists while aligning NRW's digital, KIM, and customer strategies into a unified technical vision and target operating model. This is a unique opportunity to shape the digital future of Wales' national environmental body. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and … the governance framework for the Tech Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯

designed to help us meet the ambitions of our Corporate Plan to 2030 . At the centre of this transformation is the Service Programme -a critical initiative enabling better customer experiences, stronger operational support services, and smarter use of resources. As Service Programme Manager , you will lead on delivering complex programmes and transformational change across NRW's corporate services. … and help shape the way our services meet the needs of both internal users and external stakeholders. This is a high-impact leadership role, ideal for someone with the experience, energy, and vision to help build a better, digitally enabled public service. As an organisation we support flexible working. You will be contracted to the nearest NRW office to … the governance framework for the Service Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯