to provide out-of-hours support. Skills & Experience Required Proven experience in a technical engineering or IT support role. Strong knowledge of: Microsoft 365 (Exchange Online, SharePoint, Teams, EntraID) ActiveDirectory, Group Policy, and user/group management Networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls) Virtualisation (RDP, Hyper-V) and endpoint management tools More ❯
Wales. Key Responsibilities Providing first-line technical support to end-users both on site and remotely. Administering and supporting Microsoft 365 services (Exchange Online, SharePoint, Teams). Managing AzureActiveDirectory users, groups, and policies. Assisting with Intune deployments and device management. Logging, tracking, and resolving incidents via the service desk system. Escalating complex issues to 2nd/3rd … skills required: At least 1 year of experience in a 1st Line Support or Service Desk role. Good knowledge of M365 administration and support. Hands-on experience with AzureAD Experience with Intune deployments Experience building laptops/Mac support A proactive attitude and willingness to learn in a fast-paced environment. SC clearance eligibility (or willingness to undergo More ❯