1 of 1 Part-Time Customer Service Jobs in West London

PCS is looking for an experienced and motivational people manager to lead our Member Response Team in maintaining high standards of service to our members. With experience of managing CRM systems in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing … manage projects with successful time and budget management The main duties of the Member Response Team Manager role include: Managing a team across three hybrid sites, to deliver excellent service to our members Managing the administration of the democratic processes Developing and delivering an agile, project-based approach to implement digital technologies and systems that enhance member service Preparing reports and analysis on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager. The role of Member Response Team Manager offers hybrid working More ❯