Member Response Team Manager
South West London, London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
PUBLIC & COMMERCIAL SERVICES UNION
in a service-focused environment, the Member Response Team Manager will value effective processes and clear communication, supporting operational managers in understanding and delivering new and ongoing initiatives. Project management is key, as the Member Response Team Manager will coordinate multiple workstreams and ensure timely, efficient implementation. Salary and Location Band 4, London Spine points 27-23 Starting salary … p.a. rising to £58,877 p.a. in annual increments PCS Clapham Successful candidates for the Member Response Team Manager will be able to demonstrate: Management of CRM systems, functions and applications Effective people management and development skills Ability to manage projects with successful time and budget management The main duties of the Member Response Team Manager … on service quality metrics An ability to lead on the continued use of digital tools to support team collaboration and improve administrative processes, including telephony, omni-channel systems, case management, and knowledge platforms is an essential requirement for a successful Member Response Team Manager. The role of Member Response Team Manager offers hybrid working with flexibility to work from More ❯
Employment Type: Permanent, Part Time, Work From Home
Salary: £55,000
Posted: