CRM Specialist
- Hiring Organisation
- West Midlands Combined Authority (WMCA)
- Location
- Birmingham, West Midlands, United Kingdom
- Employment Type
- Contract, Part Time
- Salary
- £55,000
expert for all things CRM. This role is central to an exciting new project: implementing a Microsoft Dynamics-based Contact Centre that will transform customer engagement and streamline operations. Please note that this is a 24 month Fixed Term Contract. What youll be doing Develop and deliver … Data vision. Manage and optimise CRM services on the Dynamics 365 platform. Harness AI-powered features in Dynamics 365 to automate workflows and improve customer experience. Explore AI-driven chatbots and virtual assistants to enhance Contact Centre efficiency. Continuously evaluate emerging AI technologies to keep our CRM platform ahead ...