3 of 3 Part-Time ITSM Jobs in the West Midlands

supporting Windows endpoint environments, including Intune and/or Configuration Manager. \n A structured, methodical approach to troubleshooting and incident resolution. \n Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. \n Understanding of ITIL practices, particularly Incident, Change and Problem Management. \n Clear written ...

projects, including: \n \n Private and Public Cloud infrastructure setups \n Application and infrastructure cloud migrations \n Microsoft 365 Modern Workplace deployments \n IT Service Management changes in an ITIL-aligned environment \n \n\n \n Certifications: Minimum of Azure Fundamentals certification, with advanced Azure certifications preferred. ...

leadership and customer stakeholders. \n Provide insight into transition outcomes and post‐transition service performance. \n\n \n Experience: 8–10 years in IT Service Management or Service Transition, with at least 3–5 years in a senior or client‐facing leadership role. \n Proven experience managing complex service transitions ...