2 of 2 Part-Time Network Specialist Jobs in the West Midlands

our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Onsite #TJ-ONSITE About Us About Telent Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do More ❯

makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. The NOC (Network Operations Centre) Technician will be required to work to provide administrational support to the NOC engineering team, to assist in ensuring that all incidents are resolved in accordance with … as part of a 24/7 365 day shift rota. What you’ll do: Handle incoming phone call and email traffic and respond in line with KPIs. Create network incident tickets arising from customer reports. Action Service Requests Allocate/despatch tickets to technical support and field engineering groups, and other service providers. Manage Incident tickets, ensuring regular … and comprehensive updates. Organise traffic management, including coordinating traffic management provider, regional control team, and field resource. Liaise with customers to provide updates on network incidents. Liaise with utility companies where power loss is causing a network issue. Who you are: You will have previous experience supporting Enterprise and Service Provider Networks ideally within a NOC environment. Key More ❯