1 of 1 Part-Time Business Continuity Jobs in Wiltshire

must be managed in accordance with UKRI guidelines and service level agreements (SLAs) enabling funding services to meet overall targets and objectives. To maintain business continuity and performance, staff may be required to support other teams within funding services. Key Responsibilities Take ownership of incoming phone calls … system whilst managing customer expectations, keeping them informed of outstanding issues. Be part of a team that keeps our helpdesk phone lines covered throughout business hours: 08:3017:00 (MonThu) and 08:3016:30 (Fri). Resolve complex customer issues in line with policies, procedures, standard operating procedures (SOPs ...