Funding Services Support Advisor
- Hiring Organisation
- UKRI
- Location
- Swindon, Wiltshire, South West, United Kingdom
- Employment Type
- Permanent, Part Time, Work From Home
- Salary
- £30,000
Date: Sunday 4th January. Job Overview The role requires the individual to deliver first line support to users of the UKRI digital Funding Service (TFS) platform and the Studentship Data System, including universities and research organisations. This involves handling enquiries via phone and email through the customer management system while … calls and emails using the customer relationship management system whilst managing customer expectations, keeping them informed of outstanding issues. Be part of a team that keeps our helpdesk phone lines covered throughout business hours: 08:3017:00 (MonThu) and 08:3016:30 (Fri). Resolve complex customer issues ...