6 of 6 Remote/Hybrid Part-Time ITIL Jobs

hours and on-call activities for Major Incident coordination where required. About you Experience in Incident and Problem Management within IT Service Operations, using ITIL-aligned practices and ITSM tools (e.g. ServiceNow). Proven ability to coordinate incidents and support Major Incident management in high-pressure environments. Strong root cause ...

continual improvement Cross-Functional Collaboration: Work with service, delivery, product and supplier teams to align services, investments and improvements with business priorities CANDIDATE REQUIREMENTS ITIL Foundation certification, or willingness to achieve it within 12 months of appointment Proven knowledge and experience of IT Service Management processes within a medium ...

analyse complex licence, entitlement, usage and inventory data Recognised Software Asset Management or IT Asset Management qualification, such as CSAM, ITAM Foundation or equivalent ITIL Foundation or equivalent practical service management experience Experience interpreting licence agreements, validating effective licence positions and identifying compliance risks and opportunities Experience producing insight ...

also involves analysing technology trends and vendor roadmaps, aligning these with organisational priorities, and influencing DDaT programmes and long-term planning. Operating within the ITIL framework, you will ensure compliance with NRW governance processes, including the Digital Design Authority (DDA) and Independent Project Assurance Group (IPAG), while promoting continuous improvement … communication and problem-solving skills, with the ability to translate complex technical information into clear business outcomes. Knowledge and practical application of Agile and ITIL principles, together with experience of governance, risk and continual improvement practices. Experience of leading and mentoring specialist staff through professional or matrix management structures ...

working with stakeholders at all levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans … Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday 20 November 2026 Other suitable Skills & experience include:- Experience managing £1m+ budgets, leading teams, ITIL service management, stakeholder and supplier management, service improvement planning, SLA and KPI monitoring, risk management, major incident management, service continuity, operational reporting, UK GDPR ...

service management team in a complex environment with several platforms. Has owned major incident management, including keeping the business informed under pressure. Knows ITIL 4 practices across Incident, Problem, Change and Release, Knowledge, and Service Configuration Management. Has worked in a regulated environment and given control evidence to risk … internal teams and third-party and SaaS suppliers to process, including teams outside their line management. Uses data and metrics to make decisions. Desirable ITIL 4 Managing Professional or Strategic Leader. Working knowledge of ISO/IEC 20000-1 and its audit requirements. Experience of operational resilience rules in financial ...