1 of 1 Remote Part-Time Applications Support Specialist Jobs

home and our central London office. About the Role DQPro is a data monitoring platform used by specialty insurers. We are looking for a proactive and technically skilled Support Specialist to join our technical team. This role combines customer-facing technical support with knowledge management and product enablement. This role is a great first … resources and tools that help customers get the most out of our product - a role offering both variety and ownership. Key Responsibilities Provide 1st and 2nd line technical support for customer queries via a ticketing system, with full ownership and autonomy of the platform. Investigate, triage, and troubleshoot application issues, escalating to the development team where required. Maintain … and update the DQPro knowledge bank, ensuring resources are accurate, helpful, and structured to support future automation and self service tools. Create and update documentation, FAQs, and support material for new releases. Assist with other administrative and enablement tasks that improve the overall customer support experience Skills, Qualifications & Experience C# (.NET 8): working knowledge More ❯