1 of 1 Part-Time Customer Support Analyst Jobs

Customer Support Analyst Milton Keynes Salary: 27,000 30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. Youll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical … issues including those that are business-critical. This role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly … to appropriate technical teams. Maintain up-to-date and detailed client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and More ❯